How to: add a new user with the Active Witness Mobile App

How to: add a new user with the Active Witness Mobile App

Here it is, your official walkthrough (part 3). If you're a super user or system administrator, this one's for you. Here we'll teach you how to add a new user!

Setting up a user can be done in under a minute.

Follow this simple step-by-step and get your employees enrolled in no time!

  1. From the bottom of the navigation bar, select 'users'.
  2. Select '+ add'.
  3. Type in the required information: First Name, Last Name, Email, Phone number.
  4. Select which zones the user will have access to in the facility.
  5. You can also select which zones the user will be able to access with SFA (Single-Factor Access).
  6. Next, you can select an access expiry, which will set an expiration date to their access credentials (IE - only give them access until May 12th, at 10:31 PM. 
  7. Lastly, you can either take the user's selfie from your device or send them a remote selfie upload email.
  8. Press save and you're all set.


It really is that easy. If you're stuck on anything, don't hesitate to reach out to our team directly.

If you would prefer to set up a facility using our web-based app, visit our walkthrough here.

Don't have access to our mobile app but would like us to show you how it works?

Book a Demo

Other resources that may be helpful: 

  • FAQs page can be found here
  • Mobile app walkthrough presentation can be found here

Alternatively, you can reach out to us directly by email at or 👇
Reach out for answers